Contact Us
Stone Cross Drive, Widnes, WA8 9DL
We listen to comments, complaints and feedback and act on them effectively and in a timely manner. As an organisation we encourage comments, complaints and feedback and we will not discriminate against individuals who make complaints or comments on anything they feel they need to. We have put systems in place to deal with comments, complaints and feedback. Any complaints will be responded to by a complaints manager in a timely manner should it not be anonymous. However, be rest assured that any complaints made anonymously, will also be taken very seriously and actioned accordingly.
You have the right to make a complaint about any aspect of our services. We encourage feedback because it’s used to improve the services we provide. If you wish to share your views and experiences, positive or negative, please contact us immediately.
If you’re unhappy with any aspect of our service, please contact us immediately to discuss your concerns so that we may be able to sort the issue out quickly.
You should expect an acknowledgement of your complaint within five working days of receiving your complaint. After receiving your complaint we will launch an investigation, and depending on the nature of the complaint we endeavour to resolve complaints within 28 days of receipt.
In some cases or serious complaints, we may involve the police, local social services or any other professional body.
If you have not heard from us after five working days please get in touch with us to find out if your complaint has been received.
All complaints and outcomes are monitored and evaluated and will be assessed as part of the Quality Assurance process.
If for any reason the response is delayed, you will be kept informed
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